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Evidence Guide: TLIL5020A - Develop and maintain operational procedures for transport and logistics enterprises

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

TLIL5020A - Develop and maintain operational procedures for transport and logistics enterprises

What evidence can you provide to prove your understanding of each of the following citeria?

Plan and develop operational procedures

  1. Processes requiring development/modification of operational procedures are identified and confirmed with relevant personnel and business units
  2. The scope, focus and extent of the operational procedure(s) are discussed and validated with effected personal
  3. Current procedures are evaluated to ensure development is not unnecessarily duplicating previous work
  4. Factors likely to impact upon the development process are identified and techniques adopted for their incorporation into the procedure(s)
  5. The proposed operational procedures are researched from a range of sources and include provision for user input
  6. Operational procedures are developed, documented and verified with relevant internal/external personnel and/or organisations in accordance with workplace procedures
  7. Where required, trialing of new operational procedures is undertaken with a target group
  8. Performance indicators are developed to measure the effectiveness of the operational procedure(s)
Processes requiring development/modification of operational procedures are identified and confirmed with relevant personnel and business units

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

The scope, focus and extent of the operational procedure(s) are discussed and validated with effected personal

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Current procedures are evaluated to ensure development is not unnecessarily duplicating previous work

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Factors likely to impact upon the development process are identified and techniques adopted for their incorporation into the procedure(s)

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

The proposed operational procedures are researched from a range of sources and include provision for user input

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Operational procedures are developed, documented and verified with relevant internal/external personnel and/or organisations in accordance with workplace procedures

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Where required, trialing of new operational procedures is undertaken with a target group

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Performance indicators are developed to measure the effectiveness of the operational procedure(s)

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Monitor the implementation of the operational procedure(s)

  1. The introduction of the operational procedure(s) to selected units/job functions is planned with affected personnel to ensure understanding and the need for compliance
  2. Effective induction and supervision is provided to support personnel in implementing the new procedure(s)
  3. Performance of personnel is monitored to ensure adherence to the operational procedure(s) and to assess the requirement for modification to the process
  4. Solicited feedback is actively sought from personnel implementing the operational procedure(s)
The introduction of the operational procedure(s) to selected units/job functions is planned with affected personnel to ensure understanding and the need for compliance

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Effective induction and supervision is provided to support personnel in implementing the new procedure(s)

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Performance of personnel is monitored to ensure adherence to the operational procedure(s) and to assess the requirement for modification to the process

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Solicited feedback is actively sought from personnel implementing the operational procedure(s)

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Evaluate the implementation of operational procedures

  1. An assessment of the effectiveness of the operational procedure(s) is undertaken against developed performance indicators
  2. Where required, the operational procedure(s) are modified/deleted in accordance with evaluation mechanism and enterprise requirements
  3. Relevant personnel are kept informed of the evaluation process and advised of subsequent changes to operational procedure(s)
  4. Records, reports and recommendations for improvement are managed within the workplace information systems and processes
An assessment of the effectiveness of the operational procedure(s) is undertaken against developed performance indicators

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Where required, the operational procedure(s) are modified/deleted in accordance with evaluation mechanism and enterprise requirements

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Relevant personnel are kept informed of the evaluation process and advised of subsequent changes to operational procedure(s)

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Records, reports and recommendations for improvement are managed within the workplace information systems and processes

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required knowledge and skills, the range statement and the assessment guidelines for this Training Package.

Critical aspects for assessment and evidence required to demonstrate competency in this unit

The evidence required to demonstrate competency in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria of this unit and include demonstration of applying:

the underpinning knowledge and skills

relevant legislation and workplace procedures

other relevant aspects of the range statement

Context of and specific resources for assessment

Performance is demonstrated consistently over a period of time and in a suitable range of contexts

Resources for assessment include:

a range of relevant exercises, case studies and/or other simulated practical and knowledge assessment, and/or

access to an appropriate range of relevant operational situations in the workplace

In both real and simulated environments, access is required to:

relevant and appropriate materials and equipment, and

applicable documentation including workplace procedures, regulations, codes of practice and operation manuals

Method of assessment

Assessment of this unit must be undertaken by a registered training organisation

As a minimum, assessment of knowledge must be conducted through appropriate written/oral tests

Practical assessment must occur:

through activities in an appropriately simulated environment, and/or

in an appropriate range of situations in the workplace

Required Skills and Knowledge

REQUIRED KNOWLEDGE AND SKILLS

This describes the essential knowledge and skills and their level required for this unit.

Required knowledge:

Regulations, codes of practice and legislative requirements including local and international regulations relevant to transport and logistics operations and the Australian Dangerous Goods Code where applicable

Relevant OH&S and environmental protection procedures and regulations

Workplace procedures for the development and maintenance of operational procedures for transport and logistics enterprises

Problems that may occur during the development and maintenance of operational procedures for transport and logistics enterprises and action that can be taken to resolve or report the problems

Risks and hazards related to the development and maintenance of operational procedures and ways of controlling the risks involved

Focus of operation of transport and logistics systems, resources, management and workplace operating systems

Transport and equipment applications, capacities, configurations, safety hazards and control mechanisms

Licence and permit requirements relevant to transport and logistics operations

Application of relevant Australian standards and associated certification requirements

Business policies and plans including procedures for outsourcing components of operations and engaging additional resources

Workplace policies including issue resolution and grievance procedures

Resource availability including the competencies of individuals in the team/group

The application of current competencies within functional activity

Relevant workplace documentation procedures

Required skills:

Communicate effectively with others when developing and maintaining operational procedures for transport and logistics enterprises

Read and interpret transport and logistics schedules, inventories, regulatory requirements, customer instructions, workplace procedures and manuals relevant to the development and maintenance of operational procedures for transport and logistics enterprises

Prioritise work and coordinate self and others in relation to transport and logistics operations

Complete documentation related to the development and maintenance of operational procedures for transport and logistics enterprises

Operate electronic communication equipment to required protocol

Provide leadership and work collaboratively with others when developing and maintaining operational procedures for transport and logistics enterprises

Adapt appropriately to cultural differences in the workplace, including modes of behaviour and interactions with others

Promptly report and/or rectify any problems identified when developing and maintaining operational procedures for transport and logistics enterprises in accordance with regulatory requirements and workplace procedures

Implement contingency plans for unanticipated situations that may arise when developing and maintaining operational procedures for transport and logistics enterprises

Apply precautions and required action to minimise, control or eliminate hazards that may exist during work activities

Plan and organise activities

Monitor work activities in terms of planned schedule

Modify activities to cater for variations in workplace contexts and environment

Work systematically with required attention to detail without injury to self or others, or damage to goods or equipment

Select and apply appropriate application of technology, information systems and procedures

Operate and adapt to differences in equipment in accordance with standard operating procedures

Range Statement

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance.

Work may be undertaken:

in various work environments in warehousing, storage, transport, and logistics industries

Customers may be:

internal or external

Operations may be:

by day or night

The workplace environment may involve:

twenty-four hour operation

single and multi-site locations

large, medium and small workplaces

Factors impacting upon the development of operational procedures may include:

legislative requirements

changes to technology

domestic and international market variability, political constraints

culture of the workplace

the principal services, products and competitive advantages of the organisation

Development of operational procedures may be:

internally and/or externally initiated

Transport may be:

single or multi-modal

Modes of domestic transport may include:

road

rail

air

sea

Transport may involve:

the use of designated routes

Hazards may include:

confined spaces

hazardous or dangerous materials

contamination of, or from, materials being handled

fire/explosions

noise, light, energy sources

stationary and moving machinery, parts or components

moving vehicles

Hazard management is consistent with:

the principle of hierarchy of control with elimination, substitution, isolation and engineering control measures being selected before safe working practices and personal protective equipment

Requirements for work may include:

site restrictions and procedures

use of safety and personal protective equipment

systems and facilities for transport and logistics systems

specialised lifting and/or handling equipment

incident/accident breakdown procedures

additional gear and equipment

noise restrictions

hours of operation

authorities and permits

communications equipment

Consultative processes may involve:

other employees and supervisors

suppliers, potential customers and existing clients

relevant authorities and institutions

relevant government instrumentalities

emergency services

management and union representatives

industrial relations and OH&S specialists

other maintenance, professional or technical staff

Communication in the work area may include:

phone

electronic data interchange (EDI)

fax

email

internet

RF communications

bar code readers

oral, aural or signed communications

Personal protective equipment may include but is not limited to:

gloves

safety headwear and footwear

safety clothing

safety glasses

two-way radios

high visibility clothing

Depending on the type of organisation concerned and the local terminology used, workplace procedures may include:

company procedures

enterprise procedures

organisational procedures

established procedures

Information/documentation may include:

Australian and international codes of practice and regulations relevant to transport and logistics operations including the ADG Code where applicable

workplace operating procedures and policies

supplier and/or client instructions

operations manuals, job specifications and procedures and induction documentation

manufacturers specifications for equipment and goods

suppliers advice for the handling, transport and storage of goods and materials

material safety data sheets

dangerous goods documentation where applicable including dangerous goods declarations

Safe Working Limits (SWL) and Working Load Limits (WLL) of load shifting equipment and storage facilities

relevant Australian and international standards, criteria and certification requirements

communications technology equipment, oral, aural or signed communications

quality assurance standards and procedures

emergency procedures

relevant competency standards and training materials

QA plans, data and document control

conditions of service, legislation and industrial agreements including workplace agreements and awards

Applicable procedures and codes may include:

codes and regulations relevant to transport and logistics operations including the ADG Code where applicable

relevant Australian and international standards and certification requirements

relevant state/territory OH&S and environmental protection legislation in terms of duties of employers, employees, suppliers and contractors

licence, patent or copyright arrangements

relevant workplace relations legislation

relevant workers compensation legislation

equal opportunity, equal employment opportunity and affirmative action legislation